Terms and Conditions

Effective Date: 06/04/2025

1. Introduction

Welcome to Castillo de Windsor ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our website, www.castillodewindsorpacificbeach.com ("Website"), and any services, content, or products available through the Website (collectively, the "Services"). By accessing or using our Website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Website.

2. Use of the Website

  • Eligibility: You must be at least 18 years old to use our Website. By using the Website, you represent and warrant that you are of legal age to form a binding contract.

  • Account Registration: To access certain features of our Website, you may be required to create an account. You agree to provide accurate and complete information during the registration process and to keep your account information up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

  • Prohibited Activities: You agree not to engage in any of the following prohibited activities:

    • Using the Website for any unlawful purpose or to solicit others to perform or participate in unlawful acts.

    • Attempting to interfere with the proper functioning of the Website, including by using viruses, bots, or any other harmful code.

    • Accessing the Website using automated means, such as scraping or crawling.

    • Harassing, abusing, or harming another person or entity through your use of the Website.

3. Bookings and Payments

  • Booking Process: When you book a service through our Website, you will receive a confirmation email with details of your booking. All bookings are subject to availability and acceptance by us.

  • Pricing: Prices for our services are listed on the Website and are subject to change without notice. We reserve the right to correct any pricing errors on the Website.

  • Payments: Payment for services must be made through the payment methods available on our Website. By providing payment information, you represent and warrant that you have the legal right to use the payment method provided.

  • Cancellations and Refunds: Our cancellation and refund policies are outlined on our Website and may vary depending on the service booked. Please review these policies before making a booking.

4. Intellectual Property

  • Ownership: All content on the Website, including text, graphics, logos, images, and software, is the property of Castillo de Windsor or its licensors and is protected by intellectual property laws.

  • License: We grant you a limited, non-exclusive, non-transferable license to access and use the Website for personal, non-commercial purposes. You may not reproduce, distribute, or create derivative works from any content on the Website without our express written permission.

5. Disclaimers and Limitation of Liability

  • Disclaimer of Warranties: The Website and Services are provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied. We do not warrant that the Website will be uninterrupted, error-free, or secure.

  • Limitation of Liability: To the fullest extent permitted by law, Castillo de Windsor shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, arising out of or in connection with your use of the Website or Services.

6. Indemnification

These Terms and your use of the Website shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of laws principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts located in San Diego, California.

8. Changes to These Terms
We may update these Terms from time to time. We will notify you of any changes by posting the new Terms on this page and updating the "Effective Date" above. Your continued use of the Website after any such changes constitutes your acceptance of the new Terms.

9. SMS Program Terms
Program Description:

By opting in, you will receive SMS notifications regarding your event bookings, including confirmations, reminders, and updates related to your reservation with Castillo de Windsor. Additionally, you may receive occasional promotional offers, service updates, or important venue-related announcements. Message frequency will vary based on your engagement with our services. Reply STOP at any time to unsubscribe.


Opting Out:

You can cancel the SMS service at any time. Simply text "STOP" to the shortcode. Upon sending "STOP," we will confirm your unsubscribe status via SMS. After confirmation, you will no longer receive SMS messages from us. To rejoin, sign up again, and we will resume sending SMS messages to you.

Support:

If you experience issues, reply with the keyword HELP for assistance, or reach out directly to [email protected] or call (619) 848-0290.

Carriers are not liable for delayed or undelivered messages.

As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text or data plan, contact your wireless provider.


10. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

www.castillodewindsorpacificbeach.com

Email: [email protected]

Phone: (619) 848-0290

Address: 5030 Windsor Drive, San Diego California 92109

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